Identifying & Meeting Customer Expectations: Pinpoint Customer Service Skill Development Training Series (Paperback)

Identifying & Meeting Customer Expectations: Pinpoint Customer Service Skill Development Training Series (Paperback)
By Timothy F. Bednarz

Buy new: $12.95

First tagged by Timothy F. Bednarz "Timothy F. Bednarz, Ph.D., the author of more than 125 books in the Pinpoint Skill Development Train"
Customer tags: educational(2), customer problems and issues(2), personal development(2), customer expectations(2), reference(2), business strategy(2), business(2), entrepreneurship(2), learning(2), customer experience(2), customer service(2), self-help(2)

Review & Description

Identifying & Meeting Customer Expectations will teach you the specific skills that you need to know to delight your customers by meeting and exceeding their expectations. Easy to use and clearly presented, it succinctly illustrates proven strategies and techniques to effectively identify and manage your customers' expectations. You will learn:

• The role of perception and expectations in customer service.
• How to identify customer expectations.
• How to manage customer expectations.
• How to meet and exceed customer expectations.
• How to define and deliver value to the customer.
• How to assure customer satisfaction.

Part of the Pinpoint Skill Development Training Series, each chapter focuses on a single essential concept and shows you how to apply it.  To improve your performance, each chapter includes a "Points to Ponder" section, and an "Action Plan" to assist you to easily transfer what you learned to your job.

This book is ideal for as an informal training tool for coaching or personal development. It can be used as the basis of group discussions.

Each book in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990. Read more

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