Listening: Pinpoint Customer Service Skill Development Training Series (Paperback)

Listening: Pinpoint Customer Service Skill Development Training Series (Paperback)
By Timothy F. Bednarz

Buy new: $12.95

First tagged by Timothy F. Bednarz "Timothy F. Bednarz, Ph.D., the author of more than 125 books in the Pinpoint Skill Development Train"
Customer tags: listening skills(2), listening(2), educational(2), customer problems and issues(2), personal development(2), reference(2), business strategy(2), business(2), entrepreneurship(2), decision making(2), learning(2), self-help(2)

Review & Description

Listening teaches specific strategies and techniques that will increase your ability to communicate and proactively learn to what customers are actually saying, not what you want to hear. It provides you with step-by-step instructions on how to improve your listening skills and communication abilities. You will learn:

• The importance of having effective listening skills.
• The pitfalls associated with poor listening skills.
• How to improve your listening skills.
• How to improve your service skills with effective listening techniques.

Part of the Pinpoint Skill Development Training Series, each chapter focuses on a single essential concept and shows you how to apply it. To improve your performance, each chapter includes a "Points to Ponder" section, and an "Action Plan" to assist you to easily transfer what you learned to your job.

This book is ideal for as an informal training tool for coaching or personal development. It can be used as the basis of group discussions.

Each book in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990. Read more

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